1. RATES AND VALIDITY
   
   All rates are quoted in MALAYSIA RINGGIT (MYR); except on the peak season where the agent are required to check with us unless otherwise stated. However, in the event of unforeseen circumstances, which are over and beyond our control such as increase in transportation cost, admission fee, hotel rates, government tax, etc OUR COMPANY reserves the right to alter such applicable rates without prior notices.
   
   
   2. BOOKING
   
   Reservation and enquiries to be directed to company’s appointed agent. The fullest possible information is required in order to handle your reservations efficiently
   
   Arrival / departure dates and flights details
   
   Names of clients in fill with gender (Mr or Mrs/Miss) and I/C number
   
   Rooming list with number / type of rooms and required
   
   Guide requirements
   
   
   3. RESERVATION
   
   A 100 % nonrefundable deposit of the total accommodation cost is required to confirm reservation of accommodation, any amendment, cancellation or number of person or room reduced make after booking is confirmed, a fee will be imposed.
   
   
   4. CONFIRMATION
   
   All reservation requested must be confirmed by e-mail, a 50 % deposit is required for all confirmed tour package booking
   
   
   5. AMENDMENTS / CANCELLATION POLICY
   
   All amendments or cancellation must be received and acknowledge in writing.
   
   
   6. CANCELLATION
   
   Hotels, restaurant, carriers, contractors or any other companies related to the services required, will charge cancellation fees on depending in the circumstances, if any such charges are levied by them, these charges will be billed to you
   
   Within 15 days from date of travel 50 % of total tour price
   
   7. PASSPORT AND VISA
   
   Please ensure that you are in possession of a valid passport and visa. We will accept no responsibility and are not liable for any form of compensation if you are refused entry by immigration authorities of any country for whatever reasons. As every client is deemed to carry his own risk, please ensure that you have been covered by a comprehensive Holiday Travel Insurance.

2. 
   LIABILITY
   
   COMPANY acts only as agent for transportation companies, hotels and other contractors and therefore does not accept any responsibility for:

• Any act of omission or default accident or irregularities that may be caused to person and or property.

• Any cancellation of journey, delays, failure to provide seats, berth and facilities for carrying or storing luggage and or failure to provide accommodation.

• OUR COMPANY reserves the right without being liable for any loss or damage to change the itinerary with or without notice and at its sole discretion if found to be in the best interest of all concerned.

9. 
   TRANSPORTATION

• Only our drivers are permitted to drive the vehicles.

• We are not responsible for delays caused by adverse weather conditions, caused by strike action, acts of god or conflict or war.

• All luggage and personal effects are carried in the vehicle at the owner’s risk.

• We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees.

• The carrying or use of unregistered weapons, or any illegal drugs in our cars is totally forbidden.

• Smoking is forbidden in our vehicles.

• OUR COMPANY make every effort to supply top quality vehicles. However, should such vehicles are not available, we reserve the right to provide a similar standard or alternative vehicle.

• From time to time we reserve the right to use sub-contractors to complement our own workforce.

• We will hold liable any client who cause damage or are responsible for an act which results in the vehicle being unsuitable for hire at the end of a hire period. An example of this would be where a clean or valet of the interior of the vehicle is necessary.

• The client will be invoiced for all associated cleaning costs and any resulting canceled bookings.

• If for some reason you are unhappy with the service, you should, in the first instance, relay your concerns immediately to the driver, who will try to rectify the issue on the spot. If the matter hasn’t been resolved to your satisfaction, please email your complaint to us at customer.care@vanbusrental-malaysia.com or SMS at +60182246616.

• Any breach of the above Terms and Conditions could result in termination of your hire agreement with OUR COMPANY – we will not refund your costs or pay compensation in such event.

10. COVERAGE / ACCEPTANCE

All quotation by OUR COMPANY are subject to the terms and conditions stipulated above regardless or whether they are included in the quotation or otherwise, OUR COMPANY reserves the right to amend any of the conditions from time to time at its discretion.  customer.care@vanbusrental-malaysia.com